This Privacy Policy describes how Ulentora LLC ("Ulentora," "we," "us," or "our") collects, uses, and shares your personal information when you visit, use, or make a purchase from https://ulentora.com/ (the "Site"). We are committed to protecting your privacy and ensuring you understand how your information is handled.

1. Information We Collect

We collect personal information to operate our business, process your orders, and provide you with excellent customer service. This information may include:

  • Information you provide to us directly:
    • Contact Information: Your name, email address, phone number (+1 (303) 444-0575), and shipping/billing address (516 E High St, Lexington, KY 40502, United States).
    • Order Information: Details about the office accessories you purchase, transaction history, and any special instructions.
    • Account Information: If you create an account, we store your username and password.
    • Communications: Records of your interactions with our customer service (support@ulentora.com), including emails and phone calls.
  • Information collected automatically:
    • Device and Usage Information: When you visit our Site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically collected information as "Device Information."
    • Cookies: We use "cookies," which are small data files placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org. Our e-commerce platform, WooCommerce, uses cookies to enable shopping cart functionality and to recognize you on subsequent visits.
  • Information from third parties:
    • We may receive information about you from our service providers, such as payment processors (Stripe, PayPal) who provide us with transaction details after your purchase.

2. How We Use Your Information

We use the information we collect for various purposes, including:

  • Fulfilling Orders: To process and ship your purchases of office accessories, manage returns, and provide you with order confirmations and tracking information.
  • Customer Service: To communicate with you regarding your orders, answer your inquiries, and provide support.
  • Improving Our Site and Services: To analyze how customers browse and interact with our Site, so we can enhance its functionality, product offerings, and user experience.
  • Marketing and Promotions: To send you updates, promotions, and information about new office accessories or special offers, provided you have opted in to receive such communications. You can opt out at any time.
  • Security and Fraud Prevention: To protect our Site and customers from potential fraudulent transactions and malicious activity.
  • Legal Compliance: To comply with applicable laws, regulations, and legal processes.

3. Sharing Your Information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

  • Service Providers: We share information with third-party service providers who perform services on our behalf, such as:
    • Payment Processors: When you make a purchase, your payment information is securely processed by third-party payment gateways like Stripe and PayPal. We do not store your full credit card details. Accepted payment methods include Credit/Debit Cards (Visa, Mastercard, Amex).
    • Shipping Carriers: To deliver your orders, we share your name, address, and contact information with shipping companies.
    • Analytics Providers: We use analytics services (like Google Analytics) to understand how our customers use the Site. This helps us improve our services.
    • E-commerce Platform: Our store is built on WooCommerce, which processes and stores your data to facilitate your shopping experience.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court order or government agency).
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.
  • We do not sell your personal information to third parties.

4. Cookies and Tracking Technologies

As mentioned, we use cookies to keep track of your shopping cart contents and to help us understand how you use our Site. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. However, this may prevent you from taking full advantage of the website.

5. Your Rights

You have certain rights regarding your personal information:

  • Access and Correction: You have the right to request access to the personal information we hold about you and to request that we correct any inaccuracies.
  • Opt-Out of Marketing: You can opt out of receiving marketing communications from us at any time by following the unsubscribe instructions in the emails we send or by contacting us directly.
  • Deletion: You may request that we delete certain personal information we hold about you, subject to legal and contractual obligations to retain such data.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

6. Data Security

We implement reasonable security measures, including physical, electronic, and procedural safeguards, to protect your personal information from unauthorized access, use, alteration, or disclosure. We use SSL encryption for data transmission and work with reputable service providers who also prioritize data security. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Third-Party Links

Our Site may contain links to websites operated by third parties. This Privacy Policy does not apply to the practices of those third-party websites. We encourage you to review the privacy policies of any third-party sites you visit.

8. Children's Privacy

Our Site is not intended for individuals under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us, and we will take steps to remove that information and terminate the child's account.

9. International Shipping and Products

Please note that Ulentora LLC does not ship internationally and does not sell digital products, subscriptions, or age-restricted items. Therefore, we do not collect or process data related to these specific activities.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated Privacy Policy on our Site and update the "Effective Date" at the top of this policy. Your continued use of the Site after any changes indicates your acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us:

Ulentora LLC 

Address: 516 E High St, Lexington, KY 40502, United States

Email: support@ulentora.com 

Phone: +1 (303) 444-0575 

Customer Service Hours: Monday-Friday 9AM-5PM EST