Effective Date: September 15, 2025
At Ulentora, we strive to provide the best shopping experience for our customers. This Refund & Returns Policy explains the process for returning or exchanging electric snow blowers purchased from our online store in the USA, and how refunds are handled. By purchasing from Ulentora, you agree to the practices described below.
You may return products under the following conditions:
Returns must be requested within 30 days of receiving your order.
The product must be in original condition, unused, and with all packaging, manuals, and accessories intact.
Damaged or defective items are eligible for replacement or full refund.
To initiate a return, please:
Contact our customer support team via email or phone (see Contact Us below).
Provide your order number and details of the item to be returned.
Our team will provide a return authorization and instructions for shipping the product back.
Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.
Approved refunds will be processed to your original payment method within 7–10 business days.
Shipping costs are non-refundable, except in cases where the product is defective or damaged during delivery.
If you wish to exchange a product for a different model, contact our support team.
Exchanges are subject to product availability.
Returned items must meet the same conditions outlined in Returns Eligibility.
If your electric snow blower arrives damaged or is defective, contact us immediately.
Ulentora will provide a replacement or full refund at no extra cost.
Please provide photos of the damage to expedite the process.
Items that are used, modified, or missing original packaging may not be eligible for return or refund.
Gift cards, downloadable manuals, and clearance items are also non-returnable.
For any questions regarding refunds, returns, or exchanges, please contact us:
📍 Address: 4426 E Los Angeles Ave, California 93063, USA
📧 Email: support@ulentora.com
📞 Phone: (657) 208-2219
Ulentora reserves the right to update this Refund & Returns Policy at any time. All changes will be posted on this page with the updated effective date. We encourage customers to review this policy regularly.
